FREQUENTLY ASKED QUESTIONS

WHAT DOES A MEMBERSHIP AT PAPER SHANGHAI INCLUDE?

SUPER-FAST, RELIABLE INTERNET

Your office has hard-wired (Ethernet) connections, as well as access to Wi-Fi. Private IP addresses and server storage are available at an additional cost.

CONFERENCE ROOM TIME

All plans include reservations credits that correlate with your membership type and office size and that can be used at virtually all Paper Shanghai locations worldwide. These credits can be used to reserve both conference rooms and workspaces (more details below), and reservations can be made online or on-the-go with our mobile app.

PAPER SHANGHAI MEMBER NETWORK

Connect with other members through our online community. Ask questions, share stories, announce product launches and other good news, invite others to events, promote your job listings, or simply find someone to grab a beer with. It’s a great way to start meaningful relationships with creative entrepreneurs and business leaders.

FURNITURE

Dedicated Desks and Private Offices includes desks, chairs, and lockable filing cabinets.

PRINTING/COPYING/SCANNING

Each Paper Shanghai floor has at least one multi-function copier/scanner/printer. Dedicated Desks and Private Offices come with packages that correlate with your office size.

AMENITIES AND EXTRAS

From ping pong to meditation rooms, pool tables to bocce ball courts, you’ll find that all Paper Shanghai locations have a fun mix of amenities.

UNIQUE, EXCITING EVENTS

Paper Shanghai is a community of industry leaders and innovative entrepreneurs. Meet and connect with like-minded people and companies at our weekly and monthly events.Check out some of our past events to learn more!

ACCESS TO HEALTH CARE THROUGH TRINET

Paper Shanghai members are eligible for discounted healthcare and HR solutions through our partner, TriNet (U.S. markets only).

WHAT MEMBERSHIP PLANS DO YOU OFFER?

WE MEMBERSHIP

Access to our digital Member Network, events, and services - perfect for people who wish to connect with our community but may only need space a one or two days a month.

This plan includes 2 monthly credits for reserving workspaces and conference rooms. Additional reservations may always be made for an additional fee.

HOT DESK

A shared workspace in a common area. When you purchase a Hot Desk, there is no need to reserve a particular workspace in advance each day; you can come and go as needed and use any available desk.

This plan includes access to our digital Member Network, events, and services, 24/7 keycard access at your home location, as well as 2 monthly credits for reserving workspaces and conference rooms.

DEDICATED DESK

An assigned desk space in a large open area shared with other members. This dedicated space comes with a lockable filing cabinet for your personal belongings. Desktops may be set up and left overnight. This plan includes access to our digital Member Network, events, and services, 24/7 keycard access at your home location, as well as 5 monthly credits for reserving workspaces and conference rooms.

PRIVATE OFFICE

A fully enclosed, lockable office space. Your company can add on more offices as you grow. This plan includes access to our digital Member Network, events, and services, 24/7 keycard access at your home location, as well as monthly credits for reserving workspaces and conference rooms that correlate with your office size (minimum of 12 credits for a 1 person office).

DO ALL MEMBERSHIPS BEGIN ON THE 1ST OF THE MONTH?

Hot Desk and We Membership plans begin the day you sign up. Private Office and Dedicated Desk memberships begin on the 1st of the month. Our one-calendar month move-out policy requires move out on the last day of the month for Private Offices and Dedicated Desks, allowing new members to move in on the 1st of the month. If this day lands on a weekend, arrangements will be made accordingly.

ARE YOUR MEMBERSHIPS REALLY MONTH-TO-MONTH?

Yes! Our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business. Paper Shanghai also offers longer term commitments; call us at +1-888-977-4184 or email us at joinus@Paper Shanghai.com for more information.

WHAT IF I'M LOOKING FOR A PRIVATE OFFICE OR DEDICATED DESK MORE THAN 30 DAYS IN THE FUTURE?

If you’re looking to schedule a start date on a longer timeline, please speak with a Community Manager at your desired location. We’re happy to discuss potential options with you.

WHAT ARE YOUR BUILDING HOURS? WHEN ARE YOU OPEN?

Paper Shanghai staff are generally onsite at each location between 9 AM – 6 PM local time Monday through Friday in all markets.

For members with Hot Desks, Dedicated Desks, or Private offices, your home location is accessible by key card 24/7.

CAN I STOP IN OR SHOULD I MAKE AN APPOINTMENT FOR A TOUR?

Tours must be scheduled in advance. This ensures our availability and helps our team focus on helping you choose the right Paper Shanghai space. Give us a call at +1-888-977-4184 or email us at joinus@Paper Shanghai.com to schedule a tour!

AM I ALLOWED TO BRING MY DOG? WHAT'S YOUR PET POLICY?

Our pet policy varies by building. Please ask your Paper Shanghai Community Manager when you take a tour for the most up-to-date information. If you plan on bringing a pet to the building, you will be solely responsible for any injury or damage caused by your pet to other members or their property. Paper Shanghai is not responsible for any injury to any pet brought into a Paper Shanghai building. In addition, any pet brought into a Paper Shanghai building must be vaccinated. We reserve the right to restrict your ability to bring your pet at our discretion.

WHAT IS THE AVERAGE SQUARE FOOTAGE OF A PAPER SHANGHAI OFFICE?

Every Paper Shanghai office is uniquely designed and total square footage differs from location to location. Each office provides more than enough room for a team to work comfortably. Schedule a tour to check it out for yourself!

WHAT IF MY COMPANY NEEDS PHONE SERVICE?

Phone service is only available for Private Offices. Unlimited domestic VoIP phone service is provided through Vonage for an additional $60/month per user in all U.S. markets (prices outside the U.S. may vary). International calling services are available at an additional fee. If your team has VoIP phone service that you’d like to maintain, simply plug into the ports provided in your office at no additional charge.

HOW DO PRINTING CREDITS WORK?

Dedicated Desk and Private Office plans include a monthly credit allocation that can be used for both color and black & white prints and copies. After you have used your allotted printing credits, you are free to keep printing and copying at additional costs – see below for more details. Credits do not rollover from month to month.

CAN I ADD MAIL AND PACKAGE HANDLING?

Mail and package handling is included for Dedicated Desk and Private Office plans.

Both Hot Desk and We Membership plans do offer for mail and package handling, but only at select locations. If you would like to add mail and package handling, please reach out to the local Community team at your desired location. There is an additional fee of $50 per month in all U.S. markets (prices outside the U.S. may vary).

CAN I HAVE MULTIPLE MAILING ADDRESSES FOR ONE ACCOUNT?

No, we are unable to support multiple mailing addresses for one account.

HOW DO RESERVATION CREDITS WORK?

We Membership, Hot Desk, Dedicated Desk, and Private Office plans all include a monthly reservation credit allocation that can be used to reserve conference rooms and workspaces. After you have used your allotted conference room and workspace credits, you are free to make additional reservations at a cost of $25 per credit in all U.S. markets (prices outside the U.S. may vary – see below for more details). Credits do not rolloverfrom month to month.

A daily workspace reservations costs 2 credits, and conference room reservations vary depending on the size of room and length of reservation.

HOW DO I RESERVE A CONFERENCE ROOM OR WORKSPACE?

You can make a reservation either via the Member Network or on the Paper Shanghai app. For workspaces, you just need to select a location and the desired date. For conference rooms, you’ll also be able to view available rooms at our locations, and choose the length of your reservation.

For both workspace and conference room reservations, we have a first-come, first-served policy and recommend making a reservation as early as possible to guarantee availability.

WHAT SIZE CONFERENCE ROOMS DO YOU HAVE?

Conference room size varies per location. Generally, our conference rooms accommodate teams of 4–15.

WHAT IS A WORKSPACE?

A daily workspace provides access to a designated work area in a shared common room, working side-by-side with other Paper Shanghai members. You’ll have ample space to set up your laptop for the day, a power port, and Wi-Fi. In addition, you also have access to a host of amenities specific to the building.

All plans allow you make workspace reservations at any of our We Membership/Hot Desk–friendly locations worldwide. Paper Shanghai is constantly growing, and you can view our current locations here.

WHEN CAN I RESERVE A WORKSPACE?

Workspaces can be reserved Monday through Friday from 9 AM to 6 PM local time. You can reserve as many days as you would like on an a la carte basis at a cost of 2 reservation credits per day.

I BOOKED A CONFERENCE ROOM/WORKSPACE AT THE WRONG LOCATION. HOW DO I CHANGE IT?

You may edit a workspace reservation up to 24 hours in advance and a conference room reservation up to one hour (60 minutes) before your meeting.

You can edit your reservations both via the Member Network and on the Paper Shanghai app.

I HAVE A WE MEMBERSHIP. CAN I BOOK A CONFERENCE ROOM/WORKSPACE ON THE WEEKEND?

At this time, a We Membership only allows access to workspaces and conference rooms from Monday to Friday from 9 AM to 6 PM local time, with select locations open until 9 PM local time.

I HAVE A WE MEMBERSHIP PLAN. DO I HAVE TO RESERVE A WORKSPACE BEFORE COMING INTO WORK?

Yes. In order to ensure our members have the best possible experience, and to guarantee availability, we require that you reserve a workspace at least one hour before you plan on coming into work.

I JUST RESERVED A CONFERENCE ROOM. HOW DO I REGISTER MY GUESTS?

To register guests, please log on to the Member Network or the Paper Shanghai app. You may register as many guests as allotted for the particular room, including yourself.

CAN I REGISTER GUESTS FOR MY WORKSPACE?

At this time, we do not offer the option for We Membership or Hot Desk members to have guests in our common area workspaces. If you would like to have a guest work with you for the day, you are welcome to reserve a conference room.

CAN GUESTS VISIT ME IN MY PRIVATE OFFICE?

Yes. Just make sure you register them either via the Member Network or on the Paper Shanghai app.

I'M READY TO SIGN UP! WHAT ARE MY PAYMENT OPTIONS?

In all U.S. markets, Private Offices and Dedicated Desks may be paid for via ACH (auto withdrawal), credit card or wire transfer. For Hot Desks and We Membership you must pay by credit card. Payment options outside the U.S. may vary; contact us at +1-888-977-4184 or joinus@Paper Shanghai.com for more details.

IS THERE A RETAINER OR SET UP FEE REQUIRED TO SECURE A DEDICATED DESK OR PRIVATE OFFICE?

Yes. In all U.S. markets, Paper Shanghai requires a Service Retainer equal to one and a half months (1.5 months) of your monthly Membership fee when paying via ACH (auto withdrawal). If paying by credit card or wire transfer, Paper Shanghai requires a Service Retainer equal to two and a half months (2.5 months) of your monthly Membership Fee.

For all locations, there is a $100 setup fee per desk in order to secure an office for your team.

Outside the U.S., a Service Retainer equal to two months (2 months) of your monthly Membership Fee is required for all payment methods unless otherwise indicated; contact us at +1-888-977-4184 or joinus@Paper Shanghai.com for more information.

*Note: Paper Shanghai may require an additional retainer for any custom work or special arrangements for Private Offices

WHEN DO I HAVE TO LET PAPER SHANGHAI KNOW I'M MOVING OUT?

Members with Dedicated Desks or Private Offices are required to give one-calendar month notice to move out or transfer offices. Move out forms must be submitted by the last business day of the month prior to vacating. Example: If a member wants to move out on August 31st, they must give notice to Paper Shanghai on July 31st.

Hot Desks and We Memberships can be cancelled at any time online via the Account Manager on the Member Network, but please note that cancellations take effect on the last day of the current month. There are no prorated refunds issued for cancellations of Hot Desks and We Memberships.

AM I ABLE TO TRANSFER TO ANOTHER PAPER SHANGHAI LOCATION?

Yes! If the building of your choice has availability, we will work with you to organize a seamless transfer to the building of your choice.

I AM A CURRENT PAPER SHANGHAI MEMBER AND LOVE MY SPACE! DOES PAPER SHANGHAI GIVE REFERRAL REWARDS IF I SEND A FRIEND TO A PAPER SHANGHAI LOCATION?

Yes! Our referral program rewards Paper Shanghai members with 10% of the Membership Fee of the individual who signs up, paid to you for up to one year. This applies only to Hot Desks, Dedicated Desks, and Private Offices. There are no limits to the number of referral bonuses a member can acquire.

MY COMPANY HAS GROWN OUT OF ITS CURRENT SPACE. DOES PAPER SHANGHAI BUILD SPACES FOR TEAMS LARGER THAN 12 PEOPLE?

Yes! Paper Shanghai now offers custom built spaces for teams of 12 or more. As your team begins to grow, tell your community manager and we’ll find the perfect space for you.

DOES PAPER SHANGHAI CHARGE LATE FEES?

In all U.S. markets, we charge a late fee of 10% of the outstanding invoice, excluding Service Retainers, for payments we haven't received by the 10th of the month.

Late fees outside the U.S. may vary; see your Membership Agreement or contact us at +1-888-977-4184 or joinus@Paper Shanghai.com for more information.

WHAT ARE THE ADDITIONAL FEES FOR RESERVATION CREDITS, PRINTING, ETC.?

CHINA

Conference Room (per credit): ¥160.00
Black & White printing (per sheet printed): ¥0.50
Color printing (per sheet printed): ¥3.00
Extra Member Fee (Private Offices only; per member per month)*: ¥650.00
Keycard Replacement Fee: ¥150.00

*Extra Member Fee: Your office space has a limited capacity. If the number of members or other individuals regularly using your office space exceeds the number allocated on your membership details form, you will be required to pay the additional fee listed above. For safety reasons, the number of members in your office space can never exceed 1.5x the number of desks, regardless of additional fees paid. We reserve the right to further limit the number of Members allowed at any point.

HOW DO I UPDATE MY PAYMENT INFORMATION?

You can update your payment information any time online via the Account Manager on the Member Network. Just select the “Payment Info” tab and you’ll be able to make the appropriate adjustments.

Please note that for Private Offices, only the primary member has access to the Account Manager and can update payment information.

HOW CAN I REVIEW MY MONTHLY INVOICE?

You can view your monthly invoices any time online via the Account Manager on the Member Network. Just select the “Invoices” tab and you’ll be able to make the appropriate adjustments.

Please note that for Private Offices, only the primary member has access to the Account Manager and can view invoices.

MY WE MEMBERSHIP / HOT DESK MEMBERSHIP IS INACTIVE. CAN I REACTIVATE MY MEMBERSHIP?

Yes, and we’d love to have you back! Please contact us at +1-888-977-4184 or email us at joinus@Paper Shanghai.com.

HOW DO I CANCEL MY WE MEMBERSHIP OR HOT DESK MEMBERSHIP?

You can cancel your We Membership or Hot Desk membership online via the Account Manager on the Member Network, but please note that cancellations take effect on the last day of the current month and that there are no prorated refunds issued for cancellations of Hot Desks and We Memberships